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Cust.Svc Story

Posted: Wed Dec 28, 2005 3:16 pm
by toyfj40
various postings here may reference Mark-X accessory purchases from
RimFireSports.com ... I have a (good) story to tell, read on.

earlier in the fall, I placed two different orders from rfSports,
the items were received promptly as anticipated.
About thanksgiving I placed my third order and expected the
same prompt fullfilment... but after a few days 'over due',
I eMailed to confirm the status...
The reply indicated it had been shipped (promptly) and needed
to wait a few more days before complaining with the USPS...
A few days later... I, again, notified rfSports that I had received
nothing... the reply was that the order would be re-filled, and was.
I got the USPS-tracking number...
Then... a reply that the original package had been returned
with an indication that it was not deliverable... D'oh
I'm glad the package was returned and not 'lost'.
The re-filled order has been received.

I want to add an extra "Kudo" for A.H. at rfSports
for his follow-up and "customer service".
He'll get my business in the future...

Posted: Wed Dec 28, 2005 4:28 pm
by Bullseye
I'd have to second that reference for Rimfire Sports and Custom. Alan has been a good provider of parts in the past for me as well. It pays to stay on top of your order but the service is top notch.

R,
Bullseye