My LCR-22 could be on Mars

ruger22 · Post by **ruger22** » Thu Aug 16, 2012 2:26 pm

Ruger should have gotten it yesterday by noon. All UPS tracking shows is that it's "out for delivery". Their excuse is only that the driver must have missed scanning it when it came off the truck. No big deal to them.

I just talked to Ruger. They don't know if they have it, either. Seems it takes them a few days to scan things into their system. The rep suggested I call back Monday or Tuesday. Wow. Are they that that swamped with returns? I can tell I'll have a really slow turnaround with this gun........

I think UPS needs to replace an incompetent driver, and Ruger needs to hire a lot more help.

In the meantime, my gun is somewhere between Ruger's scanner and their UPS hub. Or in someone's pocket or a pawnshop. UPS has had some problem with gun theft. No one will know where it is, or isn't, for days.

With sufficient help, Ruger could have had it in repair, or a new one on its way to me, by now. It's just as well my budget may never stand another gun. Once I get this one squared away, I'd be leery of buying another Ruger until they improve their QC and CS, if ever.

Post by **Bullseye** » Thu Aug 16, 2012 4:48 pm

They do get a lot of firearms in and out at a time. Still it doesn't explain the lack of internal tracking. You'd think they'd have a strong chain of custody on repairs coming into the factory.

R,
Bullseye

ruger22 · Post by **ruger22** » Thu Aug 16, 2012 7:31 pm

Bullseye wrote:They do get a lot of firearms in and out at a time. Still it doesn't explain the lack of internal tracking. You'd think they'd have a strong chain of custody on repairs coming into the factory.

R,
Bullseye

You would think they would want everything accounted for right off the truck. No kick with Ruger here, it was UPS that really dropped the ball.

Ruger has hurt themselves by introducing too many new models over a short time, and ramping up production. QC suffers, which puts extra load on their shipping and customer service, too. Not helping their reputation, for sure.

My main rep did call back this afternoon, wanting the tracking number. I'll guess so they can better deal with UPS about this.

I was afraid Ruger would lose some shine after Bill died. I remember the good old days, when everyone said Ruger's CS was one bored guy with some loose parts in a shoebox.

Post by **Bullseye** » Thu Aug 16, 2012 8:08 pm

I was afraid Ruger would lose some shine after Bill died. I remember the good old days, when everyone said Ruger's CS was one bored guy with some loose parts in a shoebox.

Truth be told it was actually a very nice little old lady in tennis shoes - literally! At least at the Prescott site.

R,
Bullseye

ruger22 · Post by **ruger22** » Fri Aug 17, 2012 11:11 am

Bullseye wrote:
I was afraid Ruger would lose some shine after Bill died. I remember the good old days, when everyone said Ruger's CS was one bored guy with some loose parts in a shoebox.
Truth be told it was actually a very nice little old lady in tennis shoes - literally! At least at the Prescott site.

R,
Bullseye

Probably wielded a mean screwdriver, too........

Ruger called this morning, they found my LCR and chewed out UPS. The LCR is now with a tech being "evaluated". Evaluating my gouged frame should take about 20 seconds, I would think, and I can't imagine Ruger would consider it repairable. I'll see if they get back to me today.

Hakaman · Post by **Hakaman** » Sat Aug 18, 2012 4:25 pm

I just sent a pistol back to Ruger and it only took about two weeks total.

greener · Post by **greener** » Sat Aug 18, 2012 5:12 pm

Turnaround on my LC9 was about 3 weeks, each time.
They fixed the light strike problem the second time. Shoots a little high, but I haven't sent it back to them for that.